When she returns, she brings the booster seat, plenty of extra crayons and a few extra children's menus that the children can draw on during their dinner.Įxplanation: Part of great customer service requires the staff to be flexible when catering to customer needs. The hostess says she will be right back with everything while the family takes their seats. Janet speaks up and asks if they can have a booster seat for their toddler and some extra crayons for their daughter. Be flexible when possibleĮxample: As the hostess seats the family at their table, she asks if there is anything else she can do for them before she leaves. Related: 9 Tips for Improving Your Customer Service Skills 2. Small gestures like these show customers that the staff cares about providing a positive dining experience. Many customers appreciate this friendliness as you seat them at their table. As you walk them to their table, you can ask them questions like if they've had a good day or if there's any special reason they're dining out. Try to greet customers enthusiastically as soon as they enter the building. The hostess wishes the husband a happy birthday and offers the family a discounted appetizer with their meals before seating them.Įxplanation: As soon as a customer walks into the restaurant, their customer experience begins. As she walks the family to their table, she asks them if they're dining out for a special occasion, and the mom, Janet, replies that it's her husband's birthday. The father, Chris, says they would like a table, and the hostess says she has one ready for them. She then asks the family if they prefer a booth or a table. ![]() Greet the customer with a smileĮxample: As a family of four walks into the restaurant, the hostess smiles and welcomes them. Here is a list of nine examples of good customer service with explanations for each: 1. ![]() ![]() Find the best companies to work for on Indeed Get access to millions of company ratings and reviews 9 examples of good customer service in a restaurant
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |